FAQ
Welcome to the Simply Pet Love Frequently Asked Questions page. We are here to make sure you have the best possible shopping experience. If you need anything that is not covered below, please get in touch.
1. How long will it take to receive my order?
Handling Time: 1-2 business days. Transit Time: 6-8 business days. Estimated Delivery Time: 7-10 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum spend. See our Shipping Policy for details.
3. Where is Simply Pet Love located?
Simply Pet Love is a United States based online business, run from Leon, Iowa. We offer a curated selection of high quality pet products with shipping available throughout the United States.
4. What if I receive a defective product?
We replace defective items at no cost to you. Just contact us within 30 days of receiving your order and we will take care of it. See our Refund Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact our support team as soon as you can and we will cancel it if the order has not already moved into processing.
6. What is your return policy?
Simple and hassle free. You have 30 days from the day your order arrives, and our team will guide you through every step. See our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return reaches us and passes inspection, your refund is initiated to the original payment method within 7 business days. The exact timing after that depends on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. See our Refund Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@simplypetlove.com.
10. Do you ship internationally?
Not at this time. We ship exclusively within the United States.
11. Do you have a physical store location?
No. Simply Pet Love is online only, which is how we keep prices competitive and offer a wider selection than a shop floor allows.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are welcome. Contact our customer support team for pricing and details.
13. What is the process for exchanging a product?
Email us with your order number and what you would like instead, and we will walk you through it. Full instructions are in our Refund Policy.
14. How can I track my order?
Once your order ships, tracking details are emailed to you. You can follow your parcel any time on our Order Tracking Page.
Contact Information
Store Address: 807 NE Poplar Street, Leon Iowa 50144, United States
Store Email: info@simplypetlove.com
Store Phone: +16412386296
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM(CDT)
We do our best to reply to your e-mail within 1-2 business days.