Welcome to the Simply Pet Love Frequently Asked Questions page.
We want your shopping experience to be simple from start to finish. Below you’ll find answers to some of our most commonly asked questions about ordering, shipping, returns, refunds, and more.
If you can’t find what you’re looking for, our customer support team is always happy to help.
How long will it take to receive my order?
Our estimated order and delivery timeline is:
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Handling Time: Up to 2 business days
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Transit Time: Up to 8 business days
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Estimated Total Delivery Time: Up to 10 business days
Please keep in mind that delivery times are estimates and may occasionally be affected by circumstances outside of our control.
For additional information, please review our Shipping Policy.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States, with no minimum purchase required.
You can find additional shipping information in our Shipping Policy.
Where is Simply Pet Love located?
Simply Pet Love is a U.S.-based online business.
We offer a thoughtfully selected collection of pet products and currently ship to customers throughout the United States.
What if I receive a defective product?
If your item arrives defective, damaged, or incorrect, please contact us as soon as possible.
Eligible items may be returned at no cost to you. Please contact us within 30 days of receiving your order so our customer support team can assist you.
For complete details, please review our Returns & Refunds Policy.
Can I cancel my order after placing it?
Yes. Orders may be cancelled within 24 hours of purchase.
To request a cancellation, email info@simplypetlove.com with your order number as soon as possible.
Because orders may begin processing quickly, we cannot guarantee cancellation after the 24-hour window. Orders that have already shipped cannot be cancelled.
What is your return policy?
We accept eligible returns within 30 days of receiving your order.
Returned products must be unused, in their original condition, and include all original packaging, tags, and accessories.
We do not charge a restocking fee.
For complete eligibility requirements and return instructions, please review our Returns & Refunds Policy.
When will I receive my refund?
Once we receive your returned item, our team will inspect it to make sure it meets our return requirements.
After your return is approved, your refund will be initiated to your original payment method within 7 business days.
Your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
For additional information, please review our Returns & Refunds Policy.
Do you offer a warranty or guarantee?
Yes. We provide a 30-day warranty on purchases.
If you experience an issue with your product within 30 days of delivery, please contact our customer support team for assistance.
For complete terms and eligibility information, please review our Returns & Refunds Policy.
How can I contact customer support?
Our customer support team can be reached through our Contact Us page or by emailing us directly at info@simplypetlove.com.
We aim to respond to all customer inquiries within 1–2 business days.
Do you ship internationally?
No. At this time, Simply Pet Love ships exclusively within the United States.
For additional information about shipping locations and delivery times, please review our Shipping Policy.
Do you have a physical store?
No. Simply Pet Love is an online-only store.
Operating online allows us to offer a broader selection of products and make shopping for your pets convenient from wherever you are.
Can I place a bulk order for my business or organization?
Yes. Bulk orders may be available for businesses and organizations.
Please contact our customer support team at info@simplypetlove.com for availability, pricing, and additional information.
How do exchanges work?
We accept exchanges for eligible products.
If you would like to exchange an item for a different size, color, or product, please contact our customer support team. We’ll provide the instructions you need to complete your exchange.
For complete exchange information, please review our Returns & Refunds Policy.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number provided to monitor the progress of your shipment through our Order Tracking Page.
Still Have Questions?
If you need additional help with an order, product, return, or anything else, please contact our customer support team. We’ll be happy to assist you.
Contact Us
Store Name: Simply Pet Love
Business Address: 807 NE Poplar Street, Leon, IA 50144, United States of America
Email: info@simplypetlove.com
Phone: +1 (641) 238-6296
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM CST
Typical Response Time:
We aim to respond to customer inquiries within 1–2 business days.