Refund policy
Last Updated: September 14, 2026
At Simply Pet Love we want you and your pet to love what arrives. If something is not right, sending it back is simple.
Order Cancellations
You can cancel within 24 hours of placing your order by emailing info@simplypetlove.com with your order number. After that window we cannot guarantee cancellation, because your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are still welcome to return it after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day your order arrives to send items back. To be eligible, items must be unused, in their original condition, and returned with the original packaging, tags, and accessories.
Our support team will walk you through the whole process. Restocking fee: $0. We never charge one.
Refund Policy Overview
Return window. 30 days from the day your order arrives.
Condition. Unused and in original condition with all packaging, tags, and accessories.
Easy returns. Our support team guides you through it.
Restocking fee. None.
Return Costs
Defective or incorrect products. No cost to you if the item is wrong, arrives damaged by the carrier, or is defective in any way.
Change of mind. If you ordered the wrong item, it does not fit, or you no longer want it, you cover the actual return shipping cost. Original shipping charges are not refundable.
How to Return an Item
First, contact us. Email info@simplypetlove.com with your order number and the reason for the return.
Second, pack your item. Repack it securely in its original packaging, including all accessories, tags, and documents.
Third, send it back. Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended there.
Returns are sent to the address we provide in your return authorization email. Please do not send items back before contacting us, as returns without authorization cannot be processed.
Exchanges
We accept exchanges. Email info@simplypetlove.com to swap for a different size, color, or product and we will handle it quickly.
Refund Process
Inspection. Once your return is received it is checked against the criteria above.
Refund timing. After approval, please allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider sets the timing after that.
Order Not Delivered
If your order has not arrived within the expected delivery window, email info@simplypetlove.com with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. Any such product is clearly marked as non-returnable on its product page.
Changes to This Policy
We may update this Refund Policy at any time. Any change appears on this page with a revised Last Updated date, so please review it from time to time. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer service team and we will help.
Contact Information
Store Address: 807 NE Poplar Street, Leon Iowa 50144, United States
Store Email: info@simplypetlove.com
Store Phone: +16412386296
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM(CDT)
We do our best to reply to your e-mail within 1-2 business days.