Refund policy

Last Updated: September 2026

At Simply Pet Love, we want you to feel confident with every purchase. If something isn’t right with your order, we’re here to help. Please review the information below for details about cancellations, returns, exchanges, and refunds.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

To request a cancellation, email info@simplypetlove.com and include your order number so we can locate your purchase.

Because orders may begin processing quickly, we cannot guarantee cancellations requested after the 24-hour window. Once an order has shipped, it can no longer be cancelled.

If your package is already on its way, you may request a return after receiving it, subject to the eligibility requirements outlined below.

Returns Within 30 Days

We accept eligible returns for up to 30 days after your order is delivered.

To qualify for a return, the product must be:

  • Unused and in its original condition

  • Returned in its original packaging

  • Accompanied by all original tags, accessories, and included materials

There is no restocking fee for eligible returns.

Before sending an item back, please contact our customer support team. We’ll provide the instructions you need to complete your return.

Return Policy Overview

  • Return Window: Returns are accepted within 30 days of receiving your order

  • Condition: Products must be unused, in their original condition, and include all original packaging, tags, and accessories

  • Easy Returns: Our customer support team is available to assist you with each step of your return

  • Restocking Fee: We do not charge a restocking fee

Return Shipping Costs

Return shipping costs depend on the reason for your return.

Defective, Damaged, or Incorrect Products

We will cover the return shipping cost if your item:

  • Is incorrect

  • Arrives damaged

  • Is defective in any way

Please contact our customer support team for return instructions before sending the item back.

Change of Mind

You will be responsible for the actual cost of return shipping when the return is due to personal preference or a change of mind, including when:

  • The wrong item or variation was ordered

  • The product does not fit as expected

  • You decide you no longer want the item

Any original shipping charges paid at checkout are non-refundable.

Starting a Return

To begin a return, follow the steps below:

1. Request a Return
Email info@simplypetlove.com with your order number and a brief explanation of why you would like to return the product.

2. Prepare Your Package
Securely place the item in its original packaging and include all original tags, accessories, documentation, and other materials that came with it.

3. Ship Your Return
Once your return request has been reviewed, we’ll email you with return instructions. Please follow the directions provided in your return authorization email when sending your package back to us.

Refunds

Once your returned item arrives, our team will inspect it to confirm that it meets the requirements outlined in this policy.

If your return is approved, your refund will be issued to your original payment method.

Please allow up to 7 business days for us to initiate your refund after approval. Your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Exchanges

We accept exchanges for eligible items.

If you would prefer a different size, color, or product, please contact us at info@simplypetlove.com. Our customer support team will provide instructions for completing your exchange.

Missing or Undelivered Orders

If your package has not arrived within the estimated delivery timeframe, please email info@simplypetlove.com and include your order number.

We will work with the shipping carrier to investigate your shipment.

If the carrier confirms that your package has been lost, you may choose between:

  • A full refund to your original payment method, or

  • A replacement sent at no additional cost

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or safety reasons.

If a product is non-returnable, this will be clearly stated on the applicable product page before purchase.

Policy Updates

We may revise this Returns & Refunds Policy when necessary. Any changes will be posted on this page along with an updated Last Updated date.

We recommend reviewing this page periodically for changes. Continued use of our website after an updated policy is posted constitutes acceptance of the revised policy.

Need Help?

Have a question about a return, refund, exchange, or order? Please visit our FAQ page or contact our customer support team. We’ll be happy to assist you.

Contact Us

Store Name: Simply Pet Love
Business Address: 807 NE Poplar Street Leon, IA 50144, United States of America
Email: info@simplypetlove.com
Phone: +1 (641) 238-6296

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM CST

Typical Response Time:
We aim to respond to customer inquiries within 1–2 business days.